Welcome to our FAQ page! Below are answers to some of the most common questions about Bambofy and our personalized baby clothing. If you need further assistance, feel free to contact us at support@bambofy.com.
1. Orders & Customization
How do I personalize my order?
Simply choose your desired size, color, and font style and enter your baby’s name during checkout.
Can I change my order after placing it?
We allow modifications within 24 hours after purchase. Since all items are handcrafted, changes beyond this timeframe may not be possible.
What if I made a mistake in the customization details?
Contact us immediately at support@bambofy.com so we can try to update your order before production starts.
2. Shipping & Delivery
How long does it take to receive my order?
- Processing time: Personalized items take 3–5 business days to craft.
- Shipping time: Standard shipping takes 5–7 business days.
Do you ship internationally?
Yes, we offer worldwide shipping! International delivery times vary based on location.
How can I track my order?
Once your order ships, you will receive a tracking link via email to monitor its progress.
3. Returns & Exchanges
Can I return or exchange a personalized item?
Since all personalized items are custom-made, we do not accept returns or exchanges unless there is a defect or mistake on our part.
What if my item arrives damaged or incorrect?
If you receive a defective or incorrect product, email support@bambofy.com with photos of the issue within 7 days of delivery, and we will arrange a replacement.
4. Product & Care Instructions
How do I wash my personalized baby sweater?
- Turn inside out before washing.
- Wash gently in cold water using a delicate bag.
- Do not tumble dry; lay flat to dry to maintain softness.
Are your materials safe for babies?
Yes! Our products are made from baby-safe, non-toxic, and eco-friendly materials to ensure comfort and safety.
5. Payments & Discounts
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options at checkout.
Do you offer discounts?
Yes! Sign up for our newsletter to receive exclusive discounts and early access to new collections.
Do you offer gift wrapping?
Yes! Add gift wrapping during checkout for a beautifully packaged present.
6. Contact Us
Still have questions? Our customer support team is happy to help!
Email: support@bambofy.com
We are here to make your shopping experience seamless and enjoyable!
