At Bambofy, we take pride in crafting high-quality, personalized baby clothing with love and care. If you are not completely satisfied with your order, we are here to help.
Return Policy
- Due to the custom nature of our products, we do not accept returns on personalized items unless there is a defect or mistake on our part.
- Non-personalized items may be returned within 14 days of delivery in unused, original condition with all tags attached.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
- If you received a defective or incorrect item, please contact us within 7 days of receiving your order for a replacement.
- Personalized items can only be exchanged if we made an error in customization (misspelled name, incorrect color, or wrong size due to our mistake).
How to Request a Return or Exchange
- Email us at support@bambofy.com with your order number and a description of the issue.
- Attach clear photos showing any defects or errors.
- Our team will review your request and provide return or exchange instructions if applicable.
Refunds
- Approved refunds will be processed within 5–7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Contact Us
For any questions, feel free to reach out at support@bambofy.com. We are always happy to assist you.
